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1.

French Business Culture: A Video Course

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Negotiations between French and American business people, speaking French are simulated highlighting cultural misunderstandings. The simulation is then replayed with English subtitles.
VHS
1993
Ivy (By Request)
2.

How to Make LinkedIn Work for You [electronic resource]

Eighty percent of the Fortune 100 companies are on LinkedIn. This ABC News report explores how the site has become the Help Wanted page of the 21st century with LinkedIn's Nicole Williams. She offers tips on creating a profile that will get the attention of recruiting personnel and may land you your dream job.
Online
2012
3.

People Skills [electronic resource]: Interviewing

This program teaches viewers communication and questioning skills to get the high-quality information they need, whether interviewing, researching, investigating, or simply finding out what is going on. The video demonstrates the TELL method of interviewing, which teaches one to trust, energize, lead to detail, and look for clues.
Online
1998
4.

5 Steps to Great Storytelling [electronic resource]

Tory Johnson interviews Peter Guber about his book Tell to Win for this ABC News @ Work special report. Guber discusses the five steps that are necessary to a great story. Also known as MAGIC, these five steps - motivation, audience, goal, interactive, and content - will allow you to communicate successfully in business.
Online
2011
5.

Essential Counseling Skills [electronic resource]

Whether you are in customer service, work on a team, or manage people, counseling skills are increasingly recognized as vital for interpersonal effectiveness. This video teaches the three main skills of counseling you can apply in situations such as dealing with an upset client, personality clashes within a team, or career counseling an individual. Viewable/printable educational materials are available online.
Online
2001
6.

Take the Lead [electronic resource]: Leadership Advice for Everyone

Author Betsy Myers believes that providing motivation to others is one of the most important traits of leadership. This ABC News report provides tips on how to motivate others, and gain their respect in the process.
Online
2011
7.

Putting Your Best Digital Foot Forward [electronic resource]

The use of social media is an essential tool for small businesses with limited budgets. This ABC News report discusses how best to use this tool with Mari Smith. Letting your customers know how to find your business on social media and the content on these sites are some of the topics covered.
Online
2012
8.

How to Ask the Right Questions [electronic resource]

Asking the right question is more important than having the right answer. This ABC News report discusses this concept with Power Quest author Andrew Sobel, who believes that learning to ask the right questions can lead to an increase in business, influence, and intelligence.
Online
2012
9.

Open Communication and Teamwork [electronic resource]: Workplace Excellence Series

Communication in the work environment is the key to success. This episode explains how to communicate effectively to achieve the best results. First, promote open and honest communication; make sure that you're sharing information, not gossip. Effective communication will help build collaborative relationships, resolve conflicts productively, and allow everyone to voice their opinion.
Online
2009
10.

Question Types in Interviews [electronic resource]

The questions asked during an interview can get a manager the information they need to make an informed decision on whom to hire, but certain questions can be problematic and should be avoided. This episode explores situational and behavioral interviewing and how, when used appropriately, these techniques can be a powerful tool in the hiring process. Viewers will also learn the proper use of open and closed questions.
Online
2008
11.

Interviewing for Receptionist [electronic resource]

Interviewers need to ask a wide range of questions in order to assess an applicant's suitability for a position. This episode shows viewers the process as Sadhana interviews Erin for a receptionist position in the corporate headquarters of a large business. After the interview is completed, Erin's performance is reviewed.
Online
2008
12.

Sales Rep Interview [electronic resource]

A Sales Agent has a direct relationship with your clients, so making the right choice is imperative. This episode features Manager, Sadhana's use of challenging questions of applicant, Simon to ensure that he is right for the position.
Online
2008
13.

Job Interviews [electronic resource]: No Surprises

A job interview can be intimidating for a young job seeker or even an experienced worker looking for a new job. This episode explores different types of interviews so that viewers will know what the can expect during the process. Find out what types of questions you can face, and how role-plays and group challenges are used to determine the suitability of applicants.
Online
2008
14.

Group Assessment Interview [electronic resource]

Group interviews allow assessors to compare applicants in real time, but if an applicant is unprepared for that atmosphere, it can lead to disaster. This episode features a group interview with five applicants held at an assessment center. Viewers will learn what to expect and how to present themselves in this situation.
Online
2008
15.

Success at Every Level [electronic resource]

This episode features three examples of successful job interviews. Viewers will meet Erin, Sofia, and Simon and see how they successfully completed interviews for three different positions with the company's HR manager.
Online
2008
16.

Pitching Your Business [electronic resource]

Promoting your business to perspective clients is a lot like interviewing for a new job. In this episode viewers will learn twenty practical tips to pitch their business without printed material. Find out how to turn objections into opportunities when dealing with a perspective client that does not need or want what you're offering.
Online
2008
17.

Skills for Answering Questions [electronic resource]

Even the best-prepared applicants can find themselves at a loss when answering some interview questions. This episode shows how to give winning response to tough questions, and how to weave your strengths and sell yourself with your answers including behavior based scenario questions.
Online
2008
18.

Café Interviews [electronic resource]: Mistakes and Success

Young job seekers can sometimes falter during the interview process, and not even realize they've erred. This episode looks at twelve classic mistakes made during first interviews, and shows how these applicants overcame their lack of experience and turned their performances around by showing enthusiasm and initiative.
Online
2008
19.

Customer Service Role Plays [electronic resource]

In this episode viewers will see an example of a role play scenario and how it is used during a job interview. Four perspective employees are surprised by this part of the interview, but Sally's coaching sessions have given her a leg up on the competition.
Online
2008
20.

Overcoming Disempowerment [electronic resource]

Any successful team is built on respect for each other; without it, there will be constant conflict and turmoil. This episode demonstrates the impact that rude and disrespectful behavior by an employee has on all the members of the team. The negativity caused by this behavior, and the behavior itself is dealt with by using a positive attitude and some simple techniques.
Online
2011