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Business Communication
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French Business Culture: A Video Course

Negotiations between French and American business people, speaking French are simulated highlighting cultural misunderstandings. The simulation is then replayed with English subtitles.
Ivy (By Request)

Constructive Communications [electronic resource]: Talking Your Way to Success

This program guides viewers through an E.A.S.Y. communication process. Students learn constructive communications by identifying the Effect they hope to achieve; understanding the knowledge and attitude of their Audience; explaining the Subject with specific and organized information; and seeing the positive effects of knowing and understanding Yourself.
2008; 1991

Effective Listening Skills [electronic resource]: Listening to What You Hear

This important lesson discusses habits and traits that keep us from being good listeners and teaches improved listening skills with the D.R.I.V.E. process. Students learn the benefits of listening and master the skill by Deciding to listen, Reading all stimuli, Investing spare time wisely, Verifying what they hear, and Expending energy. Teach your students how to process the information that goes in one ear, and that information won't have a chance to escape through the other!
2005; 1992

Communication Skills [electronic resource]

Presentations, reports, video conferences, e-mail, telephone calls-more than ever, excellent communication skills are a prerequisite for entry into all sorts of careers. This video provides guidance in strengthening both verbal and nonverbal communication. The importance of carefully targeting the message to be conveyed, minimizing outside distractions, listening attentively, and developing an awareness of body language are stressed.
2005; 2000

Making Your Presentation [electronic resource]

When it comes to public speaking, preparation is the key to success. Using a step-by-step approach, this program thoroughly addresses each part of the presentation process. The topics of smoking and alcohol act as platforms for building two separate informational presentations, both of which demonstrate planning and research; preparation of content, visuals, and handouts; rehearsal; and delivery. Advanced skills such as the use of body language and speaker/audience interaction are discussed, and stage fright is examined. On-screen outlines reinforce this thorough learning tool.
2005; 1997

Business Communication [electronic resource]: Listening

Mark is exasperated-he has to redo a sales report because a coworker did not hear the directions-and a customer is furious because someone did not listen to his special shipping instructions. In this dramatization, Mark and his colleagues attend a seminar on listening skills and learn about the steps to good listening, emotional filters and hot buttons, and active/passive and reflective listening.
2005; 1996

Business Communication [electronic resource]: Writing

On his first day on the job, Mark already has a writing assignment. How should he begin? In this dramatization, Mark quickly learns the four steps to good writing-plan, write, revise, and edit-as well as the differences between a memo, a letter, and a report. Revisions are displayed on his computer screen as he actually makes them, providing concrete examples of the writing process in action.
2005; 1996

Business Communication [electronic resource]: Speaking

Mark's public speaking nightmare has materialized into reality: he must present his department's new marketing plan to the board of directors. This dramatization tracks Mark's preparations, during which he learns good speaking techniques, effective methods for organizing a speech, tips for minimizing stage fright, and the importance of nonverbal communication.
2005; 1996

Business Communication [electronic resource]: Reading

If Mark and his colleagues are to meet a tight research deadline, they will have to read faster-and smarter-than ever. This dramatization illustrates the value of taking a time-saving approach to reading, which includes using skimming and active reading techniques, taking advantage of reader-friendly devices designed to help pinpoint information, and diligently concentrating on the content target zone.
2005; 1996

Non-Verbal Communication [electronic resource]

Explores the ability of body language to reinforce or contradict the message we are sending verbally. Students will understand the importance of how we dress and present ourselves in order to make a good impression. Differing eye expressions are examined as a powerful body language tool, as is the sense of touch. Mixed messages are also investigated.
2006; 1992

Professional Image [electronic resource]

The secret to presenting a professional image goes much deeper than external appearances. This video investigates not only the visible factors of proper attire and hygiene, but the issues of attitude, professional self-esteem, familiarity with technology, and knowledge of business trends as well. The image a person communicates through written correspondence and in after-hours settings is also addressed.
2005; 2000

Public Speaking [electronic resource]: Time to Stand

In this program, Dr. Tina Dupree, president of the Motivational Training Center and founder of the Professional Speakers Network, shares her proven techniques for building confidence as a public speaker. How to turn fear into an asset, master the art of small talk, create a "30-second commercial," assess an audience, choose the right words, organize a speech, improve delivery, and other topics are addressed, along with the ten do's and don'ts of creating a winning speech. Guest speakers include Arlene Hoffman, of International Sales & Marketing; Bradley Johnson, of Johnson Partners Research; and retired pro football player Roy Foster.
2005; 2000

Secrets of Effective Personal Communication [electronic resource]

In general, prospects can be divided into groups known as Amiables, Expressives, Analytics, and Drivers-and knowing the differences between them can make or break a budding business relationship. This program narrated by Bob Kimball-author of the American Marketing Association's popular AMA Handbook for Successful Selling and professor of marketing at the University of West Florida-stresses the value of good writing skills; of nonverbal communication during "7-second plans" and presentations; of listening and following up; and of generating mutual cordiality and respect.
2006; 1999

Secrets of the Sales Presentation [electronic resource]

Nothing promotes buying like buy-in. How is it achieved? This program narrated by Bob Kimball-author of the American Marketing Association's popular AMA Handbook for Successful Selling and professor of marketing at the University of West Florida-answers that and other questions as it examines the sales presentation, from start to finish. Topics covered include properly using open- and closed-ended questions; identifying the benefits most dear to the prospect; uncovering unmet needs or dissatisfactions; getting the prospect involved in the presentation; and closing on every point of agreement.
2005; 1999

Strategies for the Interviewee [electronic resource]

Strategies for the Interviewee helps viewers determine what types of jobs or careers they are most qualified for and what to expect during the interview. Strategies for the Interviewee goes further than just discussing typical "tell me about yourself" types of questions by preparing viewers for any style of interview. Emphasis is placed on the necessity of becoming familiar with new technologies used in the interview process, including Internet teleconferencing, video interviewing, and more. Learn how not to be eliminated during telephone and face-to-face screening interviews by being prepared and armed with appropriate information. Viewers learn what the interviewer is looking for in the best applicant and the chances they may need to take to set themselves apart from other applican [...]
2005; 1998

Strategies for the Interviewer [electronic resource]

This program goes beyond the standard interview practices to help the interviewer determine what assets the potential employee possesses that fit the company's needs. Learn about laws that affect the interview process and discover how to "read between the lines" to get past the standard wall of answers given by applicants. The secrets of effective power interviewing are uncovered. Interviewers learn what types of questions to ask to uncover the true work habits of the interviewee and how he or she will react in various work situations. Discover the benefits of using the telephone to conduct screening interviews and identify ways to learn the most about the applicant before the first face-to-face meeting. The program also discusses using features of the Internet for pre-screening purp [...]
2005; 1998

Ten Commandments of Resumes [electronic resource]

Resume writing is considered by many to be the most difficult part of the job search process. It is tough to know what the employer is looking for, and even more difficult to express your abilities in a way that gets attention. Discussing ten important tips for writing an excellent resume, this exciting video gives the viewer the knowledge needed to stand out in a crowd of job seekers. An outstanding resume is more important than ever today because of growing competition in the job market. This program helps job seekers create effective, dynamic resumes. Topics covered include the importance of focusing on the employer's needs, not your own; how to use powerful assertions; how to inspire and excite the employer; and much more. Also covered: tips to make the "skills and accomplishment [...]
2005; 1997

Thank You for Calling! [electronic resource]: Effective Telephone Techniques

This video provides students with the basic skills needed to handle all types of business telephone communications. Shows the viewer how to deal with the proper procedures for answering the telephone, taking messages, screening calls, and handling irate callers. Presents the steps for placing calls, including a brief look at the telephone directory, local and long distance calls, efficient use of the telephone, and more.
2006; 1992

Don't Hesitate, Communicate [electronic resource]: Effective Communication in the Office

Set in an ironically dysfunctional office environment, this dramatization introduces viewers to the strengths and limitations of spoken, written, and visual forms of communication; common barriers to good communication; and ways to overcome those barriers. Examples of communication disconnects are combined with tips on phone etiquette, speaking in meetings and one-on-one, writing e-mails and letters, and body language. Communication-killers are then discussed, along with proactive techniques to reduce misunderstandings. The takeaway message? A better understanding of the nuances of different communication modes will help improve employee effectiveness and defuse office conflict.

Effective Communication in Business [electronic resource]

When a person has to rush to work in his pajamas because he's overslept (and, incidentally, his house has been demolished by accident while he was asleep in it), it's the start of what can only be a very bad day. This humorously surreal dramatization tracks "pajama man" around the office to make serious points about verbal vs. nonverbal and formal vs. informal communication; how communication can break down due to misunderstanding or distraction; why failures of business communication can be so detrimental, whether they are internal, B-to-B, or customer-facing; and the liabilities of unethical communications such as spamming and inappropriate texting.