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Cutting Edge Communications Comedy Series
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1.

Sharing Feedback [electronic resource]

Avoid defensiveness, be open to receiving and give specific balance feedback.
Online
2013
2.

Transforming SILOS [electronic resource]

Avoid a closed fragmented culture and ensure caring, sharing and collaboration.
Online
2013
3.

Using Goals to GROW [electronic resource]

Define goals and consider reality, obstacles, options and way forward.
Online
2013
4.

Surviving Team Conflicts [electronic resource]

While aggressiveness and intimidating behavior in the workplace is unacceptable, some people don't even realize that co-workers see their actions that way. In this episode conflict between team members and the difference in how they deal with each other is explored. One employee's inappropriate behavior is revealed and addressed during a team-building session.
Online
2011
5.

Accepting Change [electronic resource]

Change in an organization or to an existing process, is one of the most difficult things to manage. The stress of learning a new process and teaching it to other in the group can lead to conflict and negativity. This episode features the struggles faced by a manager attempting to implement the change and deal with his team's reaction to it.
Online
2011
6.

Surviving Stress and Burnout [electronic resource]

On the job stress affects everyone at some point, and the stress of an individual has an impact on all members of the team. In this episode, one member of the groups shares her battles with stress, and a stress relief technique is implemented. The stress level of the entire team is increased when one member abuses the technique - and the result is catastrophic!
Online
2012
7.

Handling Tricky Appraisals [electronic resource]

Not all employees see their performance in real terms. What happens when management doesn't share the employee's high opinion of themselves? This episode features an employee with an extremely high self-assessment, who becomes defensive and angry at the criticism from her superiors, and a pay cut to boot! It's time for some truthful self examination about her value to the team, and some performance adjustments.
Online
2012
8.

Breaking Bullying [electronic resource]

Workplace bullying is on the rise. Stress on the job can lead to short tempers, and the results can be disastrous. In this episode a team leader is shocked to discover that bullying exists within his group. In response, he challenges people to bully each other and discuss their feelings about the behavior. He makes note of the fact that some team members are very skilled at being a bully, while others struggle with the exercise, and finally makes it clear to all that bullying behavior can not be tolerated in the team.
Online
2012
9.

Creating a No-Blame Culture [electronic resource]

Mistakes can be disastrous in a corporate setting, where reputation is everything. This episode examines what happens when a mistake on social media goes viral and leads to undesirable publicity. The team descends into chaos as finger pointing and scape-goating take the place of a measured response and ensuring it doesn't happen again.
Online
2012
10.

Appreciating Diversity [electronic resource]

Diversity in the workplace is a requirement for a company competing in a global market. In this episode a team leader hires non-English speaking employees, who must be assimilated into to team. Concerns over the language barrier and professionalism are addressed, and the team assumes responsibility for improving the language skills of the new hires.
Online
2012
11.

Welcoming New People [electronic resource]

How the induction of new employees is handled, can be detrimental or beneficial to the team. This episode shows how a team leader ignores a new employee seated on a different floor, and is patronizing and demeaning to two other new hires. It's up to the rest of the team to welcome the newcomers to the group by going out of their way to make them all feel appreciated and valued members of the team.
Online
2012
12.

Explaining Skillfully [electronic resource]

The explanation of concepts and information needs to be accessible to all employees. In this episode, the team leader is impatient and patronizing when explaining things to new hires, but other team members are more patient and creative in ensuring their messages are understood. They follow the four key steps in explaining; engagement, structure, maintaining interest, and ensuring understanding.
Online
2012
13.

Teaching Greetings [electronic resource]

Training an employee for new skills is best done with patience and encouragement. In this episode, an employee is trained in reception skills, and the team leader is overly critical. She then assigns the task of training to another team member, who patiently teaches her co-worker how to address and greet visitors, and how to build rapport and make visitors feel comfortable.
Online
2012
14.

Presenting With Passion [electronic resource]

Since not many people feel comfortable speaking in font of a large group of people, business presentations are considered to be a necessary evil. This episode features the team taking part in a training session to overcome their fear of public speaking and change their presentations from BLAND to GRAND. Team members are critiqued on their body language and long winded presentations.
Online
2012
15.

Defusing Anger [electronic resource]

We all get frustrated with our co-workers on occasion, but managing that anger and frustration is the only way to build a successful team. This episode follows the team through a training session to help them manage anger. Anger over the "anger management expert" and an embarrassing role-play exercise prove how necessary the session was.
Online
2012
16.

Removing Tension [electronic resource]

The focus on office fitness continues in this episode as a personal trainer demonstrates stretching exercises to the team to combat stiff and aching bodies from sitting too long at their desks. After addressing the concerns of possible injuries and lawsuits, the team learns how to avoid tension headaches, and texting thumb.
Online
2012
17.

Apologizing Carefully [electronic resource]

If not dealt with properly, conflict in the workplace can fester and impact the productivity of the entire team. This episode illustrates the importance of an apology in maintaining a stable wok environment. The team members take part in a company wide "Sorry Day", where they learn about the different forms of apologizing, including empathy and the "fake apology".
Online
2012
18.

Negotiating for Results [electronic resource]

While negotiating a large contact, a plan to outsource services to another country is a sticking point for the customer who wants no part of it. This episode demonstrates the disastrous effects of poor communication, when that outsourcing stipulation is not know by a team leader who almost blows the deal when she is brought into the equation. The irate customer comes back to the office to confront all involved and has to be reassured that the deal will proceed as he wishes.
Online
2012
19.

Making Decisions [electronic resource]

Every decision a manager makes is open to scrutiny from above and below, and can leave the company open to legal action. This episode explores an extremely flawed process where a team leader decides who should be laid off based on toy and arm wrestling competitions. The DECIDE formula is introduced and an employee is reinstated because the decision to fire him was unethical.
Online
2012
20.

Understanding Accountability [electronic resource]: Cutting Edge Communications Comedy Series

No one is perfect so mistakes will happen; the issue is the response to the error. The first step in addressing a lack of accountability, is understanding what it means. Are there clearly defined areas of responsibility for each employee, or is the entire team responsible for the end product? This episode addresses accountability of the individual and the group.
Online
2012