Item Details

May I Help You? Commendable Customer Service [electronic resource]

Cambridge Educational (Firm)
Format
Video; Computer Resource; Online Video; Online
Summary
This video teaches beginning workers how to provide good customer service through maintaining a good attitude, projecting positive body language, using the correct tone of voice, and developing rapport with the customer. Also explains and demonstrates proven techniques to placate angry customers. Better service leads to customer satisfaction and is good for both the career of the capable employees and future of the company.
Release Date
2006
Run Time
30 min.
Language
English
Rating
11 & up
Notes
  • Encoded with permission for digital streaming by Films Media Group on Sept. 27, 2006.
  • Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware.
Series
Clerical Skills
Contents
  • Basic Customer Service (2:20)
  • Winning Over Customers (2:12)
  • Exceptional Customer Service: Reliability (2:28)
  • Exceptional Customer Service: Assurance, Empathy, and Responsiveness (4:22)
  • Customer Service Phone Skills (2:43)
  • Providing Exceptional Customer Service (3:07)
  • Who Are Your Customers? (1:55)
  • How to Deal with Difficult Customers (4:16)
  • Demanding and Rude Customers (2:15)
  • Creating Lifetime Customers (4:24)
Published
New York, N.Y. : Films Media Group, [2006], c1992.
Publisher no.
  • 8023s Films Media Group
  • 8025 Films Media Group
Access Restriction
Access requires authentication through Films on Demand.
Description
1 streaming video file (30 min.) : sd., col., digital file + instructional materials (online)
Mode of access: Internet.
System requirements: FOD playback platform.
Technical Details
  • Access in Virgo Classic

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    a| Basic Customer Service (2:20) -- Winning Over Customers (2:12) -- Exceptional Customer Service: Reliability (2:28) -- Exceptional Customer Service: Assurance, Empathy, and Responsiveness (4:22) -- Customer Service Phone Skills (2:43) -- Providing Exceptional Customer Service (3:07) -- Who Are Your Customers? (1:55) -- How to Deal with Difficult Customers (4:16) -- Demanding and Rude Customers (2:15) -- Creating Lifetime Customers (4:24)
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    a| Access requires authentication through Films on Demand.
    520
      
      
    a| This video teaches beginning workers how to provide good customer service through maintaining a good attitude, projecting positive body language, using the correct tone of voice, and developing rapport with the customer. Also explains and demonstrates proven techniques to placate angry customers. Better service leads to customer satisfaction and is good for both the career of the capable employees and future of the company.
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    a| System requirements: FOD playback platform.
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    a| Customer services.
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    a| Employees x| Training of.
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    a| Filing systems.
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    a| Organizational behavior.
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    i| Originally produced: d| Cambridge Educational (Firm), 1992 z| 9781421304755
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