Item Details

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The Best Patient Experience: Helping Physicians Improve Care, Satisfaction, and Scores

Bo Snyder
Format
Book
Published
Chicago, IL : HAP, [2016]
Language
English
Series
Ache Management Series
Management Series (Ann Arbor, Mich.)
ISBN
9781567937381, 1567937381
Contents
  • The heat is on: a case study
  • A dozen reasons to care about patient satisfaction
  • How to get physicians to engage on patient satisfaction-six steps that work in the real world
  • Dealing with the objections of skeptical physicians
  • How physicians can make and sustain individual behavior changes
  • How leaders can ensure success
  • Issues with "the data"-our best friend and (sometimes) worst enemy
  • How to shadow coach physicians: a DIY approach.
Description
xix, 172 pages : illustrations ; 23 cm.
Notes
Includes bibliographical references.
Local Notes
HEALTH SCIENCES: Purchased with support from the James M. & Ruby G. Carter Book Fund.
Technical Details
  • Access in Virgo Classic
  • Staff View

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