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Business Process Improvement Toolbox [electronic resource]

Bjørn Andersen
Format
EBook; Book; Online
Published
Milwaukee, Wis. : ASQ Quality Press, c2007.
Edition
2nd ed
Language
English
ISBN
9780873897198 (alk. paper)
Contents
  • Business process improvement
  • Why is improvement necessary?
  • A business process improvement framework
  • Understanding the organization's stakeholders and strategic direction
  • Stakeholder expectations of improvement
  • Reviewing the organization's strategy
  • SWOT analysis
  • Competitive forces analysis
  • Strategy map
  • Understanding your current business processes
  • From processes to departments to business processes
  • Definition of a business process
  • Classification of business processes
  • Identifying the organization's business processes
  • Business process modeling
  • Relationship mapping
  • Traditional flowchart
  • Cross-functional flowchart
  • Flowchart divided into process segments
  • Several-leveled flowchart
  • Flowchart with statistics
  • Paper-and-pencil or PC?
  • Using performance measurement in business process improvement
  • The role of performance measurement in business process improvement
  • Implementing a performance measurement system
  • Performance indicators
  • Creating a business process improvement roadmap
  • Improvement project planning
  • Trend analysis
  • Spider chart
  • Performance matrix
  • Criteria testing
  • Quality function deployment
  • Organizing for business process improvement
  • Business process improvement skills
  • Organizational modes that support business process improvement
  • Quality circles
  • Cross-functional teams
  • Stimulating an improvement culture
  • The business process improvement toolbox
  • The need for a toolbox
  • A business process improvement model
  • The tools in the toolbox
  • Tools for collecting data about the performance shortcoming
  • Sampling
  • Surveying
  • Check sheet
  • Problem concentration diagram
  • Tools for analyzing the performance shortcoming
  • Critical incident
  • Pareto chart
  • Cause-and-effect chart
  • Why's analysis
  • Scatter chart
  • Histogram
  • Relations diagram
  • Matrix diagram
  • Is-is not analysis
  • Bottleneck analysis
  • Tools for generating ideas and choosing among them
  • Brainstorming
  • Brainwriting/Crawford slip method
  • Thinking hats
  • Nominal group technique
  • Paired comparisons
  • Tools for creating improvements
  • Streamlining
  • Bureaucracy elimination
  • Redundancy elimination
  • Value-added analysis
  • Process cycle time reduction
  • Idealizing
  • Statistical process control/control chart
  • Definitions of variation
  • Basic statistics
  • Types of control charts
  • Constructing control charts
  • Interpreting the control charts
  • Process capability Sigma
  • The six sigma process
  • Sigma in the organization
  • Business process reengineering
  • A process for conducting business process reengineering
  • Planning
  • Reengineering
  • Transformation
  • Implementation
  • Benchmarking
  • Definitions of benchmarking
  • Conducting a benchmarking study
  • Tools for implementing improvements
  • AT analysis
  • Tree diagram and process decision program chart
  • Force field analysis
  • Sample university - improving the student satisfaction
  • Description of the organization
  • Development of performance priorities
  • Understanding the current processes and performance shortcoming
  • Analysis of the performance shortcoming
  • Generating ideas and improvement proposals
  • Implementation of improvements
  • Green carpet seed - Revamping the business model
  • Generating improvement ideas
  • Developing an improved SWOT analysis
  • Force field analysis.
Description
Mode of access: World wide Web.
Copyright Not EvaluatedCopyright Not Evaluated
Technical Details
  • Access in Virgo Classic
  • Staff View

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    a| Business process improvement -- Why is improvement necessary? -- A business process improvement framework -- Understanding the organization's stakeholders and strategic direction -- Stakeholder expectations of improvement -- Reviewing the organization's strategy -- SWOT analysis -- Competitive forces analysis -- Strategy map -- Understanding your current business processes -- From processes to departments to business processes -- Definition of a business process -- Classification of business processes -- Identifying the organization's business processes -- Business process modeling -- Relationship mapping -- Traditional flowchart -- Cross-functional flowchart -- Flowchart divided into process segments -- Several-leveled flowchart -- Flowchart with statistics -- Paper-and-pencil or PC? -- Using performance measurement in business process improvement -- The role of performance measurement in business process improvement -- Implementing a performance measurement system -- Performance indicators -- Creating a business process improvement roadmap -- Improvement project planning -- Trend analysis -- Spider chart -- Performance matrix -- Criteria testing -- Quality function deployment -- Organizing for business process improvement -- Business process improvement skills -- Organizational modes that support business process improvement -- Quality circles -- Cross-functional teams -- Stimulating an improvement culture -- The business process improvement toolbox -- The need for a toolbox -- A business process improvement model -- The tools in the toolbox -- Tools for collecting data about the performance shortcoming -- Sampling -- Surveying -- Check sheet -- Problem concentration diagram -- Tools for analyzing the performance shortcoming -- Critical incident -- Pareto chart -- Cause-and-effect chart -- Why's analysis -- Scatter chart -- Histogram -- Relations diagram -- Matrix diagram -- Is-is not analysis -- Bottleneck analysis -- Tools for generating ideas and choosing among them -- Brainstorming -- Brainwriting/Crawford slip method -- Thinking hats -- Nominal group technique -- Paired comparisons -- Tools for creating improvements -- Streamlining -- Bureaucracy elimination -- Redundancy elimination -- Value-added analysis -- Process cycle time reduction -- Idealizing -- Quality function deployment -- Statistical process control/control chart -- Definitions of variation -- Basic statistics -- Types of control charts -- Constructing control charts -- Interpreting the control charts -- Process capability Sigma -- The six sigma process -- Sigma in the organization -- Business process reengineering -- A process for conducting business process reengineering -- Planning -- Reengineering -- Transformation -- Implementation -- Benchmarking -- Definitions of benchmarking -- Conducting a benchmarking study -- Tools for implementing improvements -- AT analysis -- Tree diagram and process decision program chart -- Force field analysis -- Sample university - improving the student satisfaction -- Description of the organization -- Development of performance priorities -- Understanding the current processes and performance shortcoming -- Analysis of the performance shortcoming -- Generating ideas and improvement proposals -- Implementation of improvements -- Green carpet seed - Revamping the business model -- Description of the organization -- Development of performance priorities -- Understanding the current processes and performance shortcoming -- Generating improvement ideas -- Developing an improved SWOT analysis -- Spider chart -- Performance matrix -- Criteria testing -- Quality function deployment -- Relationship mapping -- Cross-functional flowchart -- Check sheet -- Pareto chart -- Cause -and-effect chart -- Why's analysis -- Scatter chart -- Histogram -- Relations diagram -- Is-is not analysis -- Paired comparisons -- Force field analysis.
    538
      
      
    a| Mode of access: World wide Web.
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    a| Reengineering (Management)
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    a| Benchmarking (Management)
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    a| Reengineering (Management) x| Charts, diagrams, etc.
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