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A Question of Trust [electronic resource]: The Crucial Nature of Trust in Business, Work and Life - and How to Build It

Bibb, Sally; Kourdi, Jeremy
Format
EBook; Book; Online
Published
London : Marshall Cavendish March 2007 Kansas City : Midpoint Trade Books, Incorporated [Distributor]
Language
English
ISBN
9781904879213, 1904879217 (Perfect)
Target Audience
Trade
Summary
Annotation
Description
Mode of access: World wide Web.
Copyright Not EvaluatedCopyright Not Evaluated
Technical Details
  • Access in Virgo Classic
  • Staff View

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    a| A Question of Trust h| [electronic resource]: b| The Crucial Nature of Trust in Business, Work and Life - And How to Build It
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    a| Annotation b| Trust is the mandate for making so many important decisions in our lives &ndash; from our choice of partner to the brand of car we drive and the neighbourhood we choose to live in. In business, trust is central to success: it leads to employee commitment and motivation; it allows people to take risks and so encourages innovation; and it increases customer loyalty.<br />And yet, despite its value, companies are more likely to lose trust than gain it. Trust can be tough to define, complex to understand and hard to achieve, but the payoffs are exceptional. This critically acclaimed book clarifies the value of trust within a company and the costs incurred when trust is gone. The authors describe the anatomy of trust and explain (using fascinating examples) how trust is built within the company and how it's developed with customers. This is an important management book for an age when trust really does matter.
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    a| Trade b| Marshall Cavendish
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    a| Law x| Estates & Trusts
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    a| Business & Economics x| Organizational Behavior
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    a| Business & Economics x| Customer Relations
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    a| Kourdi, Jeremy e| Author
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