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Managing Your Library and Its Quality [electronic resource]: The ISO 9001 Way

Balagué, Núria; Saarti,Jarmo; Ebook Central - Academic Complete
Format
EBook; Book; Online
Published
Chandos Publishing [Imprint] Aug. 2011 Sawston : Woodhead Publishing Limited New York : Neal-Schuman Publishers, Incorporated [Distributor]
Language
English
ISBN
9781843346548, 1843346540 (Trade Paper)
Target Audience
Scholarly & Professional
Summary
Annotation
Description
Mode of access: World wide Web.
Copyright Not EvaluatedCopyright Not Evaluated
Technical Details
  • Access in Virgo Classic
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    a| Managing Your Library and its Quality h| [electronic resource]: b| The ISO 9001 Way
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    a| Annotation b| This book, divided into two parts will provide an introduction to the quality management issues and give a general overview to the use on ISO 9001 in the library environment. The second part will present the main features of ISO 9001:2008 with practical comments and examples on how to implement its clauses in libraries. Whether in the public or in the private sector, libraries can be seen as service organisations: they act in very dynamic environments where users are increasingly demanding new types of services. Thus the adoption of a quality management system helps each library in meeting the needs of the customers. This book will cover some key ideas about how to approach the ISO 9001 standard in library terms, or any other information service unit. ISO 9001 offers not only a useful approach to quality but it is also an excellent guide on how to manage knowledge within organisations and, a priori, thus should be utilised by the information professional.
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