Item Details

10 Essential Reception Skills [electronic resource]

Video Education Australasia
Format
Video; Computer Resource; Online Video; Online
Summary
Every day visitors make judgments about your organization by the quality of the reception they receive. This program teaches you the ten essential skills every receptionist needs to deliver a winning welcome. Topics covered include personal presentation, displaying your name, cleaning and organizing work space, professional greeting, acknowledging multiple visitors, respecting everybody, being a good communicator, establishing a willingness to help, managing a wait period, and avoiding pet hates.
Release Date
2001
Run Time
14 min.
Language
English
Rating
11 & up
Notes
  • Encoded with permission for digital streaming by Films Media Group on November 11, 2012.
  • Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware.
Variant Title
Ten Essential Reception Skills
Contents
  • Personal Presentation (0:59)
  • Display Personal Name (0:46)
  • Clean and Organized Workplace (1:16)
  • Professional Greeting (3:31)
  • Acknowledge Multiple Visitors (0:55)
  • Respect Everyone (1:34)
  • Good Communicator (1:07)
  • Willingness to Help & Managing the Waiting Period (1:55)
  • Avoid Certain Behaviors (0:49)
  • Credits: 10 Essential Reception Skills (0:19)
Published
New York, N.Y. : Films Media Group, [2012], c2001.
Publisher no.
49899 Films Media Group
Access Restriction
Access requires authentication through Films on Demand.
Description
1 streaming video file (14 min.) : sd., col. + instructional materials (online)
Mode of access: Internet.
System requirements: FOD playback platform.
Technical Details

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    a| Personal Presentation (0:59) -- Display Personal Name (0:46) -- Clean and Organized Workplace (1:16) -- Professional Greeting (3:31) -- Acknowledge Multiple Visitors (0:55) -- Respect Everyone (1:34) -- Good Communicator (1:07) -- Willingness to Help & Managing the Waiting Period (1:55) -- Avoid Certain Behaviors (0:49) -- Credits: 10 Essential Reception Skills (0:19)
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    a| Access requires authentication through Films on Demand.
    520
      
      
    a| Every day visitors make judgments about your organization by the quality of the reception they receive. This program teaches you the ten essential skills every receptionist needs to deliver a winning welcome. Topics covered include personal presentation, displaying your name, cleaning and organizing work space, professional greeting, acknowledging multiple visitors, respecting everybody, being a good communicator, establishing a willingness to help, managing a wait period, and avoiding pet hates.
    521
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    a| 11 & up.
    538
      
      
    a| Mode of access: Internet.
    538
      
      
    a| System requirements: FOD playback platform.
    650
      
    0
    a| Business communication.
    650
      
    0
    a| Business etiquette.
    650
      
    0
    a| Communication.
    650
      
    0
    a| Etiquette.
    650
      
    0
    a| Office management.
    650
      
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    a| Office practice.
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    a| Receptionists.
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    a| XX(6094240.1) w| WEB i| 6094240-1001 l| INTERNET m| UVA-LIB t| INTERNET

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