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Every Call Counts [electronic resource]

Cambridge Educational (Firm)
Video; Computer Resource; Online Video; Online
This video program combines real-world workplace scenarios with up-to-date "how to" narratives to illustrate key concepts and skills for proper telephone techniques. A strong base of communication etiquette is developed through a series of telephone Dos and Don'ts. Students will learn how to deliver the perfect greeting, screen calls, handle irate callers, transfer callers, and use voicemail. By viewing a wide variety of role-playing examples and behavior-modeling opportunities, students and professionals will gain a better understanding of the skills needed to communicate effectively over the phone.
Release Date
Run Time
34 min.
  • Encoded with permission for digital streaming by Films Media Group on May 12, 2005.
  • Films on Demand is distributed by Films Media Group for Films for the Humanities & Sciences, Cambridge Educational, Meridian Education, and Shopware.
Let's Talk...Telephone Tactics for Better Business
Let's Talk
  • Answering the Phone (3:05)
  • Communication Skills (3:06)
  • Voice Control on the Phone (2:57)
  • Active Listening (4:09)
  • Managing Aggressive Callers (4:11)
  • Taking Phone Messages (3:48)
  • Irate Customers (3:33)
  • Make Every Call Count (3:43)
  • Voice Mail Etiquette (4:05)
New York, N.Y. : Films Media Group, [2005], c2003.
Publisher no.
  • 30441s Films Media Group
  • 30442 Films Media Group
Access Restriction
Access requires authentication through Films on Demand.
1 streaming video file (34 min.) : sd., col., digital file + instructional materials (online)
Mode of access: Internet.
System requirements: FOD playback platform.
Technical Details
  • Access in Virgo Classic
  • Staff View