Item Details

Virtual Reference Training: The Complete Guide to Providing Anytime, Anywhere Answers

Buff Hirko, Mary Bucher Ross
Format
Book
Published
Chicago : American Library Association, 2004.
Language
English
ISBN
0838908764
Related Resources
Table of contents
Contents
  • Beyond shazam! : training for virtual reference
  • Introduction, Washington's Statewide Virtual Reference Project
  • Core competencies : knowledge, skills, and aptitudes needed for virtual reference
  • Learning through using : the constructivist approach
  • Multiple ways of learning : face-to-face and online, individual and collaborative
  • Getting started : curriculum development
  • Learning activities : taking the user perspective
  • Model reference : online behaviors
  • Evaluation, modification, and follow-up.
Description
v, 160 p. : ill. ; 28 cm.
Notes
Includes bibliographical references (p. 153-155) and index.
Technical Details
  • Access in Virgo Classic

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    a| Beyond shazam! : training for virtual reference -- Introduction, Washington's Statewide Virtual Reference Project -- Core competencies : knowledge, skills, and aptitudes needed for virtual reference -- Learning through using : the constructivist approach -- Multiple ways of learning : face-to-face and online, individual and collaborative -- Getting started : curriculum development -- Learning activities : taking the user perspective -- Model reference : online behaviors -- Evaluation, modification, and follow-up.
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    a| Electronic reference services (Libraries) x| Study and teaching z| Washington (State) v| Case studies.
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    a| Reference librarians x| Training of.
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