Item Details

The Price of Government: Getting the Results We Need in an Age of Permanent Fiscal Crisis

David Osborne and Peter Hutchinson
Format
Book
Published
New York : Basic Books, c2004.
Language
English
ISBN
0465053637 (alk. paper)
Related Resources
Table of contents
Contents
  • Getting a grip on the problem
  • Setting the price of government
  • Setting the priorities of government : buying results that citizens value (at the price they are willing to pay)
  • Strategic reviews : divesting to invest
  • Consolidation : smart mergers
  • Rightsizing : the right work, the right way, with the right staff
  • Buying services competitively
  • Rewarding performance, not good intentions
  • Smarter customer service : putting customers in the driver's seat
  • Don't buy mistrust--eliminate it
  • Using flexibility to get accountability
  • Make administrative systems allies, not enemies
  • Smarter work processes : tools from industry
  • Leading the transformation and managing the politics.
Description
xiv, 370 p. : ill. ; 24 cm.
Notes
Includes bibliographical references (p. 337-360) and index.
Technical Details
  • Access in Virgo Classic

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    a| The price of government : b| getting the results we need in an age of permanent fiscal crisis / c| David Osborne and Peter Hutchinson.
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    a| New York : b| Basic Books, c| c2004.
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    a| xiv, 370 p. : b| ill. ; c| 24 cm.
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    a| Includes bibliographical references (p. 337-360) and index.
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    a| Getting a grip on the problem -- Setting the price of government -- Setting the priorities of government : buying results that citizens value (at the price they are willing to pay) -- Strategic reviews : divesting to invest -- Consolidation : smart mergers -- Rightsizing : the right work, the right way, with the right staff -- Buying services competitively -- Rewarding performance, not good intentions -- Smarter customer service : putting customers in the driver's seat -- Don't buy mistrust--eliminate it -- Using flexibility to get accountability -- Make administrative systems allies, not enemies -- Smarter work processes : tools from industry -- Leading the transformation and managing the politics.
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