Item Details

Service Quality: Research Perspectives

Benjamin Schneider, Susan S. White
Format
Book
Published
Thousand Oaks, Calif. : Sage Publications, c2004.
Language
English
Series
Foundations for Organizational Science
ISBN
076192146X (Cloth), 0761921478 (Pbk.)
Contents
  • Introducting service quality
  • Conceptualization and measurement of service quality : marketing perspectives
  • Service operations and the presence of the customer
  • A service climate
  • Where are we and where do we go from here?
Description
xiii, 185 p. : ill. ; 23 cm.
Notes
Includes bibliographical references and indexes.
Technical Details
  • Access in Virgo Classic

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    a| Customer services x| Quality control x| Research.
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    a| Customer services x| Management x| Research.
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    a| Consumer satisfaction x| Research.
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