Item Details

Total Quality Management in Information Services

Guy St Clair
Format
Book
Published
London ; New Providence, N.J. : Bowker-Saur, c1997.
Language
English
Series
Information Services Management
ISBN
1857390393 (alk. paper), 9781857390391 (alk. paper)
Contents
  • pt. 1. Quality and information services
  • ch. 1. Information services environment
  • ch. 2. Managing information services
  • ch. 3. Defining quality management in information services
  • ch. 4. Relating information quality to organizational quality / Miriam A. Drake
  • pt. 2. TQM: the critical components for information services
  • ch. 5. Customer care in the information environment
  • ch. 6. Route to continuous improvement in information services
  • ch. 7. Measurement of quality in the provision of information
  • ch. 8. Information services manager's role in building trust and teamwork
  • ch. 9. Establishing a desire for quality and ensuring the participation of senior management
  • pt. 3. Bringing quality management to information services
  • ch. 10. Moving information services iinto the quality culture.
Description
ix, 261 p. : ill. ; 24 cm.
Notes
Includes bibliographical references (p. [231]-239) and index.
Technical Details
  • Access in Virgo Classic

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    a| Total quality management in information services / c| Guy St Clair.
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    a| London ; a| New Providence, N.J. : b| Bowker-Saur, c| c1997.
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    a| ix, 261 p. : b| ill. ; c| 24 cm.
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    a| Information services management
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    a| Includes bibliographical references (p. [231]-239) and index.
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    g| pt. 1. t| Quality and information services -- g| ch. 1. t| Information services environment -- g| ch. 2. t| Managing information services -- g| ch. 3. t| Defining quality management in information services -- g| ch. 4. t| Relating information quality to organizational quality / r| Miriam A. Drake -- g| pt. 2. t| TQM: the critical components for information services -- g| ch. 5. t| Customer care in the information environment -- g| ch. 6. t| Route to continuous improvement in information services -- g| ch. 7. t| Measurement of quality in the provision of information -- g| ch. 8. t| Information services manager's role in building trust and teamwork -- g| ch. 9. t| Establishing a desire for quality and ensuring the participation of senior management -- g| pt. 3. t| Bringing quality management to information services -- g| ch. 10. t| Moving information services iinto the quality culture.
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    a| Z674.4 .S72 1997 w| LC i| 35007002472219 l| STACKS m| LAW t| BOOK

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