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The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

Frederick F. Reichheld with Thomas Teal
Format
Book
Published
Boston, Mass. : Harvard Business School Press, c1996.
Language
English
ISBN
0875844480
Description
xii, 323 p. : ill. ; 24 cm.
Notes
Includes bibliographical references (p. 311-314) and index.
Technical Details
  • Access in Virgo Classic
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    a| 658.4 2| 20
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    a| Reichheld, Frederick F.
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    a| The loyalty effect : b| the hidden force behind growth, profits, and lasting value / c| Frederick F. Reichheld with Thomas Teal.
    260
      
      
    a| Boston, Mass. : b| Harvard Business School Press, c| c1996.
    300
      
      
    a| xii, 323 p. : b| ill. ; c| 24 cm.
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    a| Includes bibliographical references (p. 311-314) and index.
    596
      
      
    a| 13
    650
      
    0
    a| Customer relations.
    650
      
    0
    a| Consumer satisfaction.
    650
      
    0
    a| Job satisfaction.
    650
      
    0
    a| Labor productivity.
    650
      
    0
    a| Loyalty.
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    1
      
    a| Teal, Thomas, d| 1937-
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