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Customer Service - Make It Easy

Format
Video; Streaming Video; Online
Summary
"Am I making it easier or harder for my customers?"..Many customers these days are not hap-py with the service they’re receiving. They’re angry, frustrated and headed for the door. So what do they want? They want service that's efficient and painless, with minimal effort on their part; in other words, customer service made easy. .This video training program will help you deliver just that. .."Customer Service: Make It Easy!" rein-forces 4 essential customer service con-cepts: Acknowledge, Observe, Listen and Act. First, you'll see how frustrating it is for customers when these concepts are forgotten. Then you’ll see how to make the customer experience easier...Throughout the program, you are asked to consider, "Am I making it easier--or harder--for my customers?"If you con-sistently use the concepts demonstrated in the video, you will make it easier. And that, more than anything else, builds cus-tomer loyalty.
Release Date
2016
Run Time
19 min.
Language
In English
Notes
  • Title from title frames.
  • In Process Record.
  • Film
Published
Access Training Media, 2016.
[San Francisco, California, USA] : Kanopy Streaming, 2017.
Recording Info
Originally produced by Access Training Media in 2016.
Publisher no.
1253710 Kanopy
Related Resources
Cover Image
Description
1 online resource (streaming video file) (19 minutes): digital, .flv file, sound
Mode of access: World Wide Web.
Technical Details
  • Staff View

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