Item Details

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In Search of Quality Volume 1: Quality Through People

Kanopy (Firm)
Format
Video; Streaming Video; Online
Summary
Quality through People looks at the important role that the employees of the Wallace Company, a Malcolm Baldrige Award Winner, played in stimulating a quality-based corporate turnaround. Wallace changed from a rigid hierarchical organization into a model of teamwork and personal empowerment. Discover how Wallace employees dedicate themselves to this vision each and every day. This series is hosted by In Search of Excellence co-author Robert H. Waterman, Jr. KEY LEARNING POINTS Empower people to solve problems Learn how leadership affects quality Build customer/supplier relationships Observe quality meetings in action
Release Date
2010
Language
In: English
Notes
  • In Process Record.
  • Title from title frames.
Published
[San Francisco, California, USA] : Kanopy Streaming, 2016.
Recording Info
Originally produced by Enterprise Media in 2010.
Publisher no.
1140401 Kanopy
Related Resources
Cover Image
Description
1 online resource (1 video file, approximately 38 minutes) : digital, .flv file, sound
Mode of access: World Wide Web.
Technical Details
  • Staff View

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    a| Quality through People looks at the important role that the employees of the Wallace Company, a Malcolm Baldrige Award Winner, played in stimulating a quality-based corporate turnaround. Wallace changed from a rigid hierarchical organization into a model of teamwork and personal empowerment. Discover how Wallace employees dedicate themselves to this vision each and every day. This series is hosted by In Search of Excellence co-author Robert H. Waterman, Jr. KEY LEARNING POINTS Empower people to solve problems Learn how leadership affects quality Build customer/supplier relationships Observe quality meetings in action
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