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Navigating Conflict and Feeling Good About It

Erkens, Cassandra; Kanopy (Firm)
Video; Streaming Video; Online
In this breakout session (from the 10 August 2009, professional learning communities at Work Institute in Lincolnshire, Illinois), Cassandra Erkens leads a group discussion on issues related to staff conflict. She emphasises the importance of using Bob Chadwick's (1999) possibility thinking, which is "an acknowledgment that both worst and best outcomes are present and inherent in each moment, up to and often after the event." She helps participants use possibility thinking in order to address four key questions: 1. What are the worst possible outcomes of addressing conflict? 2. What are the worst possible outcomes of not addressing conflict? 3. What are the best possible outcomes of addressing conflict? 4. What are the beliefs and actions required to help us meet our best possible outcomes? True staff collaboration, which is an integral part of functioning as a professional learning community, inevitably leads to conflict, a staff will never agree 100 per cent of the time. Erkens argues that the role of the "resistor" is to provide alternate points of view and make us think outside the box. She uses humor, personal stories and lots of participant interaction to illustrate the possibility of successfully navigating through staff conflict to achieve a positive end result. This presentation also offers multiple opportunities for viewers to brainstorm and collaborate about the positives and negatives associated with conflict, and ways to successfully deal with it in their everyday classroom lives.
Release Date
Title from title frames.
[San Francisco, California, USA] : Kanopy Streaming, 2014.
Recording Info
Originally produced by Hawker Brownlow Education in 2012.
Publisher no.
1084113 Kanopy
Related Resources
Cover Image
1 online resource (1 video file, approximately 60 min.) : digital, .flv file, sound
Mode of access: World Wide Web.
Technical Details
  • Staff View