Item Details

Print View

Putting Customers First

Kanopy (Firm)
Format
Video; Streaming Video; Online
Summary
This exciting program shows how to provide outstanding customer service in person, on the phone, and online. Putting Customers First also shows how two libraries transformed themselves by following basic principles of customer service. The Columbus (OH) Metropolitan Library implemented a 48-hour turnaround time in its technical services department in order to provide better customer service and keep their library relevant to its customers. The West Palm Beach (FL) Library redesigned its appearance and style to better serve their customers and have seen a dramatic increase in usage as a result. The program also covers the unique challenges new technology presents in providing excellent customer service. Special strategies for handling chat, phone, and e-mail transactions are discussed as is self-check. 3 Stars ~ Specific success stories ... serve as inspiring examples. Recommended. ~ Video Librarian.
Release Date
2006
Language
English
Notes
Title from title frames.
Published
[San Francisco, California, USA] : Kanopy Streaming, 2014.
Recording Info
Originally produced by Library Video Network in 2006.
Publisher no.
1063810 Kanopy
Related Resources
Cover Image
Description
1 online resource (1 video file, approximately 38 min., 9 sec.) : digital, .flv file, sound
Mode of access: World Wide Web.
Technical Details
  • Staff View

    LEADER 02280ngm a22003851i 4500
    001 kan1063810
    003 CaSfKAN
    005 20140801123731.0
    006 m o c
    007 vz uzazuu
    007 cr una---unuuu
    008 140819p20142006cau038 o vleng d
    028
    5
    2
    a| 1063810 b| Kanopy
    035
      
      
    a| (OCoLC)897768162
    040
      
      
    a| UtOrBLW b| eng e| rda c| UtOrBLW
    245
    0
    0
    a| Putting customers first.
    264
      
    1
    a| [San Francisco, California, USA] : b| Kanopy Streaming, c| 2014.
    300
      
      
    a| 1 online resource (1 video file, approximately 38 min., 9 sec.) : b| digital, .flv file, sound
    336
      
      
    a| two-dimensional moving image b| tdi 2| rdacontent
    337
      
      
    a| computer b| c 2| rdamedia
    338
      
      
    a| online resource b| cr 2| rdacarrier
    344
      
      
    a| digital
    347
      
      
    a| video file b| MPEG-4 b| Flash
    500
      
      
    a| Title from title frames.
    518
      
      
    a| Originally produced by Library Video Network in 2006.
    520
      
      
    a| This exciting program shows how to provide outstanding customer service in person, on the phone, and online. Putting Customers First also shows how two libraries transformed themselves by following basic principles of customer service. The Columbus (OH) Metropolitan Library implemented a 48-hour turnaround time in its technical services department in order to provide better customer service and keep their library relevant to its customers. The West Palm Beach (FL) Library redesigned its appearance and style to better serve their customers and have seen a dramatic increase in usage as a result. The program also covers the unique challenges new technology presents in providing excellent customer service. Special strategies for handling chat, phone, and e-mail transactions are discussed as is self-check. 3 Stars ~ Specific success stories ... serve as inspiring examples. Recommended. ~ Video Librarian.
    538
      
      
    a| Mode of access: World Wide Web.
    650
      
    0
    a| Libraries x| Customer services.
    650
      
    0
    a| Libraries x| public relations.
    650
      
    0
    a| Customer services.
    650
      
    0
    a| Public services (Libraries)
    655
      
    7
    a| Short films. 2| lcgft
    710
    2
      
    a| Kanopy (Firm)
    856
    4
    0
    u| http://proxy.its.virginia.edu/login?url=http://virginia.kanopystreaming.com/node/63811 z| A Kanopy streaming video
    856
    4
    2
    z| Cover Image u| http://proxy.its.virginia.edu/login?url=https://www.kanopystreaming.com/node/63811/external-image
    999
      
      
    w| WEB l| INTERNET m| UVA-LIB t| INTERNET
▾See more
▴See less

Availability

Google Preview

Google Books Preview