Item Details

Print View

Talk Isn't Cheap

Kanopy (Firm)
Format
Video; Streaming Video; Online
Summary
Poor communication costs money. And it's not just money that's wasted; it's energy, enthusiasm for the job and relationships as well. In this age of empowerment and shared accountability for the bottom line, everyone must take responsibility for communicating clearly. This program demonstrates four practical, effective techniques for improving communication in the workplace: making yourself clear, adding reinforcement, becoming an active listener, and finding hidden messages. The program also dramatically illustrates how expensive a careless communication error can be. The cumulative cost of these sometimes small, sometimes devastating errors can chisel away at a company's profitability. Using the skills demonstrated in this program, viewers will communicate more clearly and reduce unnecessary costs in time, morale and money. KEY TRAINING POINTS: Using these four communication skills will reduce costs in time, morale and money. 1) Make Yourself Clear Plan before you speak Don't interrupt Keep it simple Be specific Get feedback 2) Add Reinforcement Don't assume Repeat and rephrase Use visuals to reinforce Get a recap 3) Listen Actively Speak up if you're confused Ask questions Reconfirm the answer 4) Find the Hidden Message Open a door Don't get defensive Ask for a solution
Release Date
1996
Language
In English
Notes
  • Title from title frames.
  • In Process Record.
Published
[San Francisco, California, USA] : Kanopy Streaming, 2015.
Recording Info
Originally produced by Video Visions in 1996.
Publisher no.
1042798 Kanopy
Related Resources
Cover Image
Description
1 online resource (streaming video file)
Mode of access: World Wide Web.
Technical Details
  • Staff View

    LEADER 02426ngm a2200337za 4500
    001 kan1042798
    003 CaSfKAN
    006 m o c
    007 vz uzazuu
    007 cr una---unuuu
    008 150908p20151996cau018 o vlund d
    028
    5
    2
    a| 1042798 b| Kanopy
    035
      
      
    a| (OCoLC)921953953
    040
      
      
    a| VDU b| eng c| VDU
    245
    0
    0
    a| Talk Isn't Cheap
    264
      
    1
    a| [San Francisco, California, USA] : b| Kanopy Streaming, c| 2015.
    300
      
      
    a| 1 online resource (streaming video file)
    306
      
      
    a| Duration: 19 minutes
    336
      
      
    a| two-dimensional moving image b| tdi 2| rdacontent
    337
      
      
    a| computer 2| rdamedia
    338
      
      
    a| online resource b| cr 2| rdacarrier
    500
      
      
    a| Title from title frames.
    500
      
      
    a| In Process Record.
    518
      
      
    a| Originally produced by Video Visions in 1996.
    520
      
      
    a| Poor communication costs money. And it's not just money that's wasted; it's energy, enthusiasm for the job and relationships as well. In this age of empowerment and shared accountability for the bottom line, everyone must take responsibility for communicating clearly. This program demonstrates four practical, effective techniques for improving communication in the workplace: making yourself clear, adding reinforcement, becoming an active listener, and finding hidden messages. The program also dramatically illustrates how expensive a careless communication error can be. The cumulative cost of these sometimes small, sometimes devastating errors can chisel away at a company's profitability. Using the skills demonstrated in this program, viewers will communicate more clearly and reduce unnecessary costs in time, morale and money. KEY TRAINING POINTS: Using these four communication skills will reduce costs in time, morale and money. 1) Make Yourself Clear Plan before you speak Don't interrupt Keep it simple Be specific Get feedback 2) Add Reinforcement Don't assume Repeat and rephrase Use visuals to reinforce Get a recap 3) Listen Actively Speak up if you're confused Ask questions Reconfirm the answer 4) Find the Hidden Message Open a door Don't get defensive Ask for a solution
    538
      
      
    a| Mode of access: World Wide Web.
    546
      
      
    a| In English
    653
      
      
    a| Leadership Training
    710
    2
      
    a| Kanopy (Firm)
    856
    4
    0
    u| http://proxy.its.virginia.edu/login?url=http://virginia.kanopystreaming.com/node/42799 z| A Kanopy streaming video
    856
    4
    2
    z| Cover Image u| http://proxy.its.virginia.edu/login?url=https://www.kanopystreaming.com/node/42799/external-image
    999
      
      
    w| WEB l| INTERNET m| UVA-LIB t| INTERNET
▾See more
▴See less

Availability

Google Preview

Google Books Preview